The Challenge
IMPROVING MANUAL PHARMACEUTICAL PRODUCT DELIVERY ERROR TRACKING & RESOLUTION. The client, a leading generic pharmaceutical manufacturing company, was manually tracking errors surrounding the shipment of products to customers. With the recent Drug Supply Chain Security Act (DSCSA) requiring an audit trail of all drug movement of serialized products, the client realized an automated solution would better ensure compliance with serialization requirements, and also improve error resolution.
Aspect was engaged to create a custom application to fully automate the client’s exception tracking & reporting process.
The Solution
CUSTOM APP TO FULLY AUTOMATE ERROR TRACKING.
ENHANCED SHIPMENT ERROR TRACKING AND MANAGEMENT
The application solution allows users to log shipment exceptions and warehouse related damage issues, track the serial numbers associated, assign resolution tasks to the accountable group, and track outcomes in one centralized system, reducing manual workload and ensuring no errors are overlooked.
IDENTIFIES DATA TRANSMISSION ERRORS & PROBLEM LOTS
The solution integrated with the client’s ERP system and shipping transmission protocols, allowing the solution to automatically detect and track delivery data transmission errors and their resolution.
The system also allows users to flag problems with product lots and quickly identify deliveries that may be associated with those issues.
REPORTING & ANALYTICS FOR REGULATORY COMPLIANCE
The solution allows users to input and track the serialized products associated with delivery issues, so that they can be traced accurately from manufacture to delivery, helping the client meet Drug Supply Chain Security Act (DSCSA) requirements.
Errors involving controlled substances must be reported to regulatory bodies. With Exception Tracker, the client can now automatically generate the required correspondence quickly, and ensure an audit trail of resolution.
In addition, the solution provides administrators with analytics which enabled the client to better identify recurring issues with specific products and carriers, and better track resolution time and accountability, which ultimately lead to more optimized business processes surrounding product delivery.
The Advantage
SOLUTION IMPROVES ERROR RESOLUTION, MINIMIZES LOSS, AND ENSURES COMPLIANCE.
Exception Tracker helped the client’s customer service representatives better log and track issues to resolution in one system, reducing time to resolution.
The application automated the detection of data transmission errors and flagged them for IT intervention, working to minimize loss and resolve problems before becoming customer issues, while also providing traceability of issues with serialized products along the supply chain, for improved regulatory compliance.
FEATURES & BENEFITS
- IMPROVED OPERATIONAL EFFICIENCY: Streamlined error resolution, and reduced the response time resolving delivery issues.
- ANALYTICS TO MINIMIZE ISSUES: Reporting & analytics embedded in the solution lead to improved processes & minimization of loss.
- REGULATORY COMPLIANCE: Solution has the ability to generate reports and trace serialized products associated with shipment issues for improved compliance.